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At myGlassFlowers.com, we want you to be completely satisfied with your purchase. If you're not satisfied with your order for any reason, you can return it within 30 days of the delivery date. Please read below for our detailed return policy:
30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all products purchased from myGlassFlowers.com. If you are not completely satisfied with your purchase, you can initiate a return within 30 days from the date your order was delivered.
Initiate the Return: To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number]. Provide your order number and the reason for the return.
Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to proceed.
Packaging: Pack the item securely in the original packaging, including all accessories and parts.
Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the item.
Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved, we will process your refund.
Exchanges: Unfortunately, we do not offer direct exchanges. Occasionally customers will want to replace colors on the piece with different colors which we will do for the cost of shipping one time.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will provide instructions for returning the item or arranging for a replacement.
Non-Returnable Items: Certain items are non-returnable, including:
Contact Us: If you have any questions or concerns about our return policy, please contact our customer service team at [customer service email] or 602-577-1700.
Please note that our return policy is subject to change without notice. It is your responsibility to review our return policy periodically for any updates.
Thank you for shopping at myGlassFlowers.com. We value your business and strive to provide you with the best shopping experience possible.